Virtual Race FAQs:
What is a virtual race?
A virtual race is a race that can be run (or walked) from any location you choose. You can run, jog, or walk on the road, on the trail, on the treadmill, at the gym, or on the track (or even at another race). You get to run your own race, at your own pace, and time it yourself.
Where do I post my results?
Results need to be submitted on the event specific Facebook page. Don’t have a Facebook? No problem! Please submit your results via the results link on the registration page or email us at firstname.lastname@example.org
When will I get my race packet?
We try our best to ship out the race items as quickly as possible! Race packets will typically ship out 1-2 weeks prior to the event date. However, you may complete the distance before you receive your items.
Do I have to complete the distance all at one time?
The most important rule of our events is to HAVE FUN! With that being said, feel free to break down the distances as you see fit.
General Event FAQs:
I CAN’T PARTICIPATE. WHAT IS YOUR CANCELLATION POLICY?
Due to the upfront nature of event costs, all entry fees are non-refundable and non-transferable to other event locations*. All participants acknowledge and accept this policy during the registration process. This policy stays in effect whether you are injured, have an unexpected business trip, family emergency, illness, pregnancy, etc. In light of current events, we also wanted to mention that this policy also includes “extreme weather, acts of terrorism, acts of God, governmental ban or other factors outside the control of the race management”.
DEFERRALS*: While refunds are not possible, you can defer your race registration for one (1) calendar year. In order to defer your race registration, you must complete an Event Deferral Form and pay a deferral fee. Once registration opens for the following year, you will be sent a code via email to register yourself online free of charge. Please note, it will be your responsibility to register yourself for the next year’s event. If for some reason the event is not continued at the original location, you will not receive a refund. You will be asked to choose from another Divas event. Additional merchandise, including VIP packet pick-up, iTabs, and apparel cannot be deferred. NO EXCEPTIONS!
Deferral deadline: Forms must be received at least one month prior to the original event date. If your deferral form is received less than a month before the event, we will not be able to process it.
CANCELLATIONS*: If you cannot participate and do not want to defer to the following year, you can complete a Cancellation Form. By canceling your registration you will not receive a refund, but we will send your participant shirt to you after the race. No other participant materials (bibs, medals, boas, tiaras, tutus, etc.) will be sent. US addresses only – we cannot ship internationally.
Cancellation deadline: Forms must be received at least one week prior to the event date. If your cancellation form is received less than a week before the event, we will not be able to process it.
TRANSFERS*: Starting in 2016, participants can transfer their registration to another person for a $25 transfer fee (paid by the original registrant). Registrations cannot be transferred to different locations. It is not possible to simply change the name on a registration. All transfers must be completed online via Active.com. Please visit Active.com’s website for more information about the transfer process. The Divas® Series does not facilitate transfers on behalf of participants.
The new registrant will pay the current registration fee at the time of transfer. This means if the price has gone up since the original purchase, the new registrant must pay the higher price. The original registrant will get their base registration fee minus the $25 transfer fee refunded to them by Active.com once the new registrant has registered successfully. Please note, the original registrant will remain registered in our system until the new one registers. If the original registrant signed up using a deferral code, they will not receive any refund if they decide to transfer their registration. Additional merchandise, including VIP packet pick-up, iTabs, and apparel cannot be transferred. NO EXCEPTIONS!
Transfer deadline: The deadline to transfer a registration to another person is six weeks prior to the event date.
*Deferrals, cancellations, and transfers are NOT available for Divas VIRTUAL races. Physical Divas registrations CANNOT BE TRANSFERRED TO VIRTUAL EVENTS.
WHEN WILL I GET MY BIB NUMBER?
Most of our packet pickups are alphabetical by last name, unless otherwise noted. Final race instructions will be emailed to registered participants the Monday prior to race day (please check your SPAM/JUNK filters). Since pick-up will likely be alphabetical by last name, there is no need to look up your bib number prior to packet pick-up.
WHEN DO I PICK UP MY PACKET?
Unless VIP Packet Pickup is purchased ahead of time, participants must visit the Health & Fitness Boutique prior to race day to pick up their packets*. Select your location under “Events” and click on the Health & Fitness Boutique tab for specifics on dates, locations and times.
If you cannot pick up your race packet yourself at the Boutique, someone else can pick it up for you. In order for them to do so, they MUST have a photo of your ID. We suggest texting a picture of your driver’s license to whoever is picking up your packet. If your pickup is by bib number, it is also helpful to provide the person with your bib number.
We are unable to mail packets ahead of time since all packet materials (race bibs, t-shirts, Diva bags, etc.) are shipped directly to the packet pickup site the day before.
WHAT IS VIP PACKET PICKUP?
VIP Packet Pick-up is an optional paid service that will allow participants to pick up their race packets on race morning. This is helpful if you don’t live close by. If VIP Packet Pickup is not purchased, participants must visit the Health & Fitness Boutique prior to race day to obtain their packet. VIP Packet Pickup must be purchased in advance prior to the close of online registration. Note, this does service is not available for the San Juan Puerto Rico event. Also, VIP Packet Pick-up is not applicable for the Special Edition Temecula race since race day packet pick-up is already included.
IT LOOKS LIKE IT MIGHT RAIN. WILL THE RACE BE CANCELED?
All Divas races are RAIN OR SHINE! In the case of extreme weather, race officials will work diligently with local officials to determine if the race will be delayed or rescheduled. Participants will be notified via email and social medal. We suggest following us on Facebook for all up to date info!
CAN I REGISTER ON RACE DAY?
We do not have race day registration. Participants must register prior to race day either online or in person at the Health & Fitness Boutique. Online registration usually closes three (3) days before a race.
HOW CAN I MAKE A CHANGE TO MY REGISTRATION?
Bib names, shirt sizes, and category changes (i.e. half marathon to 5K or 5K to half marathon) can be made online via logging into your Active.com account (myevents.active.com) before the deadlines below:
- Bib name change- 6 weeks prior to race day
- Shirt size- 6 weeks prior to race day
- Category changes*- One month prior to race day
Participant names are unable to be changed. If you are interested in transferring your registration to another person, please see our transfer policy above.
* Please note, there will be no refunds given for changing from the half marathon to the 5K and there is an additional fee to change from the 5K to the half marathon.
I FORGOT TO APPLY A DISCOUNT CODE TO MY REGISTRATION. CAN I GET A REFUND?
Sorry! Discounts will not be applied to current registrations. NO EXCEPTIONS.
Our participant shirts are women’s fit technical t-shirts*. They are more fitted than a normal unisex tech-tee. Depending on your comfort level, some people prefer to order 1 size up. However, if you like a snugger fit, you may want to order according to your normal size. Click here for a size chart.
We do allow the use of headphones during our races however we ask that you either 1. run with one earpiece in and one out or 2. listen at a low volume so you can hear any directions given to you along the course.
CAN I GET AN EXTRA MEDAL FOR MY RUNNING BUDDY/FRIEND/ETC.?
As a national race series, we receive many request to donate or sell additional medals for various purposes. While we certainly admire those who run for those who cannot, our medals are only awarded to people who complete the race. It is up to the runner whether or not they would like to gift their own medal to their running buddy/friend/etc.
HOW LONG DO I HAVE TO COMPLETE THE COURSE?
limit for our half marathons, 2 hour 20- minute course time limit for our 15Ks, and a 50 minute time limit for our 5Ks. In addition, half marathon participants must maintain a minimum pace of 16 minutes per mile while on the course. For the safety of our participants, there is an official race vehicle that travels at the slowest allowable pace and will pick up participants that are unable to maintain the 16 minute per mile required pace for the half marathon. Race results/times will not be posted for participants who do not complete the entire course in the allotted time.
DO 5KERS RECEIVE THE SAME STUFF AS THE HALF MARATHON?
The 5Kers receive the same amenities as the half marathoners for the most part. Both will receive women’s fit tech tees, drawstring Divas bags, tutus as well as finisher medals with Divas charm (however the half marathon medal is a bit larger). All participants will run by the boa and tiara station before the finish line and everyone will get bubbly*, post-race nourishment, and entertainment once they finish! *Note: Due to local liquor laws, some locations only offer non-alcoholic bubbly.
ARE MEN ALLOWED TO REGISTER?
Sure. Although we are a female-focused event, we do allow men to participate in both the half marathon and the 5K. Male participants are not eligible for awards. Also, we do not offer men’s fit tech tees.
CAN I PARTICIPATE WITH A BABY STROLLER, PET, BICYCLE, COACH, ETC.?
For safety reasons, we do not allow pets, bicycles, coaches, etc. on our courses. We do not allow strollers in the half marathon. Jogging strollers are allowed in the 5K but they MUST start at the back for the safety of the child as well as the other participants.
IS THE DIVAS® SERIES A NON-PROFIT COMPANY?
While we are a for-profit company, we do support numerous volunteer groups in all of our locations.
We are a small, family-owned, event production company. Registration fees also go towards participant goodies (shirts, boa, tiara, finisher medals, drawstring bag, bibs, bubbly), race timing, entertainment, food, water, marketing, supplies, staffing, permits, road closures, site fees, course certification, law enforcement, medical staff, equipment rentals (barricades, port-a-potties, tables, tents, etc.) and so on.
DO YOU HAVE GROUP DISCOUNTS?
IF YOU HAVE A MINIMUM OF 10 GROUP MEMBERS, MEMBERS CAN RECEIVE A 10% DISCOUNT.
Once we receive a completed Group Discount form, we will create a custom coupon code for your team members to register online with. Each group member will need to register online separately since there is a waiver that must be signed by each individual. Group discounts cannot be used in conjunction with other offers or applied to existing registrations. Group discounts are not available for our virtual events. Refunds will not be given to members who may have already registered prior to the creation of the group discount code. We do not hold spots for group members, so members will be not able to register after an event has sold out.
Please allow a minimum of two business days for group discount codes to be created.
WHAT ARE THE AGE LIMITS?
We ask that participants be at least 12 years old to participate in the half marathon and 8 years old for the 5K. These are the minimum age limits to register online. However, we do allow those younger than these ages to participate as long as they have a parent/guardian with them AT ALL TIMES. Also, the parent/guardian must be registered for the race. To register someone under 12 for the half marathon, or under 8 for the 5K, please email us at email@example.com for a mail-in registration.
Ultimate Virtual Race
We love to encourage people to get up and get going! Sign up for one of our fun & unique races to meet your fitness goals. In the process, earn AMAZING #RaceBling!