> Home Page > Frequently Asked Questions > FAQs - Canada

FAQs - Canada

 

I CAN'T PARTICIPATE. WHAT IS YOUR CANCELLATION POLICY?

Due to to upfront nature of event costs, all entry fees are non-refundable and non-transferable to other event locations. This policy stays in effect whether you are injured, have an unexpected business trip, family emergency, illness, pregnancy, etc. All participants acknowledge and accept this policy during the registration process. 

DEFERRALS*: While refunds are not possible, you can defer your race registration for one (1) calendar year. In order to defer your race registration, you must complete an Event Deferral Form and pay a deferral fee ($25 CAD). Once registration opens for the following year, you will be sent a code via email to register yourself online free of charge. Please note, it will be your responsibility to register yourself for the next year's event. If for some reason the event is not continued at the original location, you will not receive a refund. You will be asked to choose from another Divas event.

Deferral deadline: Forms must be received at least one month prior to the original event date. If your deferral form is received less than a month before the event, we will not be able to process it. 

 

CANCELLATIONS*: If you cannot participate and do not want to defer to the following year, you can complete a Cancellation Form. By canceling your registration you will not receive a refund, but we will send your participant shirt to you after the race. No other participant materials (bibs, medals, boas, tiaras, tutus, etc.) will be sent.

Cancellation deadline: Forms must be received at least one week prior to the event date. If your cancellation form is received less than a week before the event, we will not be able to process it.

TRANSFERS*: A transfer is to be used if you can no longer run and you wish to transfer your entry to another person you have found who wants to take your entry. The deadline to transfer a registration to another person is six weeks prior to the event date. A transfer can be completed by signing into your Participant Dashboard on Race Roster. Select "My Transaction History" on the left hand side of the page. Under description, click on the Event Name that you wish to edit. Scroll down, and select "TRANSFER" button on the right hand side below the REGISTER button. Click the "To a New Participant" button. Select yourself from the participant drop down menu. Enter the email address of the person you would like to transfer registration to. Click Start Transfer. The new participant will receive an email with a link to complete the transfer. Be advised that the transfer is pending until new registrant opens the link and completes the registration form,including the checkout page where they must hit 'SUBMIT ORDER'. The person who is accepting the transfer must press accept and pay the $25 transfer fee. 

*Deferrals, cancellations and transfers are NOT available for Divas VIRTUAL races. 

HOW CAN I MAKE A CHANGE TO MY REGISTRATION?

Bib names, shirt sizes, and category changes (i.e. half marathon to 5K or 5K to half marathon) can be made online via logging into your Race Roster account before the deadlines below:

  • Bib name change- 6 weeks prior to race day
  • Shirt size- 6 weeks prior to race day
  • Category changes*- One month prior to race day

Participant names are unable to be changed. If you are interested in transferring your registration to another person, please see our transfer policy above.

*​Please note, there will be no refunds given for changing from the half marathon to the 5K and there is an additional fee to change from the 5K to the half marathon. 

HOW LONG DO I HAVE TO COMPLETE THE COURSE?

Due to mandated road closures and re-openings, we have a 3 hour, 30 minute course time 

limit for our half marathons and a 1 hour time limit for the 5Ks. In addition, participants must maintain a minimum pace of 10 minutes per km for the half marathon and 12 minutes per km for the 5k while on the course. For the safety of our participants, there is an official race vehicle that travels at the slowest allowable pace and will pick up participants that are unable to maintain the 10 minute per km required pace. Race results/times will not be posted for participants who do not complete the entire course in the allotted time. 

DO THE 5KERS RECEIVE THE SAME THINGS AS THE HALF MARATHONERS?

The 5Kers receive the same amenities as the half marathoners for the most part. Both will receive women's fit tech tees, drawstring Divas bags as well as finisher medals (however the half marathon medal is a bit larger). All participants will run by the boa and tiara station before the finish line and everyone will get bubbly, post-race nourishment and entertainment once they finish! 

ARE MEN ALLOWED TO REGISTER?

Although we are a female-focused event, we do allow men to participate in both the half marathon and the 5K. Male participants are not eligible for awards in the half marathon and will only be awarded the top 3 overall in the 5K. Also, we do not offer men's fit tech tees.

CAN I RUN WITH A BABY STROLLER?

We do not allow strollers in the half marathon. Jogging strollers are allowed in the 5K but they MUST start at the back for the safety of the child as well as the other participants.

DO YOU HAVE GROUP DISCOUNTS?

If you have a minimum of 10 group members, members can receive a 10% discount.

Once we receive a completed Group Registration form, we will create a custom coupon code for your team members to register online with. Each group member will need to register online separately since there is a waiver that must be signed by each individual. Discounts cannot be applied to existing registrations and refunds will not be given to members who may have already registered prior to the creation of the group discount code. We do not hold spots for group members, so members will be not able to register after an event has sold out. 

Please allow a minimum of two business days for group discount codes to be created. 

WHAT ARE THE AGE LIMITS?

We ask that participants be at least 12 years old to participate in the half marathon and 8 years old for the 5K. These are the minimum age limits to register online. However, we do allow those younger than these ages to participate as long as they have a parent/guardian with them AT ALL TIMES. Also, the parent/guardian must be registered for the race. To register someone under 12 for the half marathon, or under 8 for the 5K, please email us at info@runlikeadiva.com for a mail-in registration.

 

CAN SOMEONE ELSE PICK UP MY PACKET FOR ME?

Packets MUST be picked up at the Health & Fitness Boutique. With the exception of VIP Packet Pick-Up (See below).

All participants acknowledge and accept this policy during the registration process.

We request that all our participants pick up their own race packets for security purposes. However, we do understand that certain circumstances may arise where you cannot come in person.

If you cannot pick up your race packet yourself, someone else can pick it up for you. In order for them to do so, they MUST have the following items with them:

  1. A copy of your photo ID, and
  2. Packet Pick Up Authorization Form  (completed and signed by you)

Remember - there is NO race day pickup*.

We are unable to mail packets ahead of time since all packet materials (race bibs, t-shirts, Diva bags, etc.) are shipped directly to the packet pick up site the day before.

*With the exception of paid VIP Packet Pick-Up (see question below).

 

WHAT IS VIP PACKET PICK-UP?

We are now offering VIP Packet Pick-Up on race morning at all of our Divas events! You can add VIP Packet Pick-up to your registration when you sign up.

  • VIP Packet Pick- Up is an optional service that is now available for $20.
  • Spaces are very limited for this VIP service!
  • VIP Packet Pick-Up must be purchased online prior to race day.
  • Already registered? VIP Packet Pick-Up can be added to existing registrations!
  • VIP Packet Pick-Up on race morning will be alphabetical by last name, no need to look up your bib number ahead of time.
  • VIP Packet Pick-Up is an optional paid service that does not include race entry.
  • VIP Packet Pick-Up is NON-REFUNDABLE and NON-TRANSFERABLE. It cannot be transferred to another person, year, or event.
  • Please reference your confirmation email for the times of VIP Packet Pick-Up on race morning. If you did not receive your confirmation email, please contact our customer service team at info@gwnevents.com.
  • If you would like to add VIP Packet Pick-Up to your registration, please contact info@gwnevents.com
  • I FORGOT TO APPLY A DISCOUNT CODE TO MY REGISTRATION. CAN I GET A REFUND?

    Sorry! Discounts will not be applied to current registrations. NO EXCEPTIONS.

     

    WHAT IS YOUR PARTICIPANT T-SHIRT SIZING LIKE?

    Our participant shirts are women's fit technical t-shirts. They are more fitted than a normal unisex tech-tee. Depending on your comfort level, some people prefer to order 1 size up. However, if you like a snugger fit, you may want to order according to your normal size. Click here for a size chart.

     

    HOW CAN I CONFIRM MY REGISTRATION?

    Please click here to confirm your registration for the Divas® Half Marathon & 5K in Toronto Island. 

    CAN I WEAR HEADPHONES DURING THE RACE?

    We do allow the use of headphones during our races however we ask that you either 1. run with one earpiece in and one out or 2. listen at a low volume so you can hear any directions given to you along the course.

    CAN I GET AN EXTRA MEDAL FOR MY RUNNING BUDDY/FRIEND/ETC.?

    As a national race series, we receive many request to donate or sell additional medals for various purposes. While we certainly admire those who run for those who cannot, our medals are only awarded to people who complete the race. It is up to the runner whether or not they would like to gift their own medal to their running buddy/friend/etc. 

     

    RUN LIKE A DIVA® on social

    Contact Us

    Divas® Running Series
    PO Box 56-1154
    Miami, FL 33256-1154

    US & Puerto Rico: Email Us

    Canada: Email Us