Frequently Asked Questions
Registration Related Questions
Event Day Questions
Other Frequently Asked Questions
Will you be returning to Honolulu?
We originally picked Honolulu because it happens to be one of our favorite places on Earth so it was a very difficult decision for us to decide to put it on hold for one year while we look for sponsorship to assist in covering the event costs. We are an East coast based company and unfortunately, the distance and time difference, along with the particularly difficult and costly logistics behind producing the Honolulu event have forced us to make this decision. We do continue to encourage you to visit the Islands of Hawaii as they are amazing but if what you are looking for is a running destination, we do have 2 new events: DC's Wine Country, VA and SoCal, CA!
Can I get a refund? I am injured/sick/etc. and cannot run.
We adhere to the standard marathon running industry policy. All entry fees are non-refundable and cannot be transferred to another event location or another person. This is noted on our registration application, and when you register for any of our events you must agree to this policy. You may not give or sell your number to another individual – if you do this could result in your disqualification as well as the runner who uses your race number.
You are allowed to defer your half marathon registration for one (1) year. We do not offer deferrals for 5K events. In order to defer your half marathon registration to the following year, you must complete an Event Deferral Form and pay a $25 fee. All deferral forms must be received one month prior to the event. NO EXCEPTIONS!
Once registration opens for the following year, you will be sent a code via email to register online with free of charge. NOTE: it is your responsibility to register yourself for the next year's event. If for some reason the event is not continued at the original location, you will be ask to choose from another Divas event.
In the event you cannot participate at all and do not want to defer to the following year, you can complete a Cancellation Form. By canceling your registration you won’t receive a refund, but we will send you the race shirt after the race. Medals are not sent to those who do not actually complete the course. We must receive your completed cancellation form at least one week prior to the event date. If your written cancellation is received after that date, we will not be able to process it.
How can we register as a group?
In order to be eligible to form a group, you must have a minimum of 10 members participating in the half marathon. As a group, members will receive $5 off the half marathon (cannot be applied during the first week of event registration when blitz pricing is available). We do not offer group discounts for the 5K.
Once we receive a completed Group Registration form, we will create a custom coupon code for your team members to register online with. Each group member will need to register themselves online since there is a waiver that needs to be agreed to. We do not hold spots for group members, so group members will be not able to register after an event has sold out. Also, we will not give discounts to those group members who may have already registered for the event prior to the creation of the group discount code.
Group registration forms must be received at least 1 month before the event date. If it is received after this date, we will not be able to process it.
If your group is nation-wide and includes multiple chapters, contact us at firstname.lastname@example.org.
Are the events walker-friendly?
Do the 5Kers receive the same things as the half marathoners?
The 5Kers receive the same amenities as the half marathoners for the most part. Both will receive women's fit tech tees as well as finisher medals (however the half marathon medal is a bit larger). All participants get to run by the boa and tiara station before the finish line and everyone will receive flowers, bubbly and food at the finish line.
Are men allowed to register?
Although we are a female-focused event, we do allow men to participate in both the half marathon and the 5K. Male participants are not eligible for awards in the half marathon and will only be awarded the top 3 overall in the 5K. Also, we do not offer men's fit tech tees.
Can I run with a baby stroller/jogger?
I am registered for the 5K. Can I upgrade to the half marathon?
You are more than welcome to upgrade from the 5K to the half marathon as long as there is space available and you have paid the difference in price. Contact us at email@example.com to switch your registration.
I am registered for the half marathon. Can I switch to the 5K?
We can certainly switch you from the half marathon to the 5K as long as there is space available. Please note we do not refund for the difference in price. Contact us at firstname.lastname@example.org to switch your registration.
What are the age limits?
I cannot find myself on the APP.
Runners are added to the app the week before the event once bib numbers have been issued. You can check your registration by going to the event page and clicking on the pink CONFIRM REGISTRATION button.
I cannot attend the Health & Fitness Boutique. Can someone else pick up my packet for me?
Packets MUST be picked up at the Health & Fitness Boutique. This is highlighted on the first page of online registration so please make your travel arrangements accordingly.
We request that all our participants pick up their own race packets for security purposes. However, we do understand that certain circumstances may arise where you cannot come in person.
If you cannot pick up your race packet yourself, someone else can pick it up for you. In order for them to do so, they MUST have the following items with them:
- A copy of your photo ID, and
- A Packet Pick Up Authorization Form (completed and signed by you)
Remember - there is NO race day pickup.
We are unfortunately unable to mail packets ahead of time since all packet materials (race bibs, t-shirts, Diva bags, etc.) are shipped directly to the packet pick up site the day before.
I found a discount code after I registered. Can I get a refund?
Sorry! Discounts will not be applied to current registrations. NO EXCEPTIONS.
I completed a race and my timing/results are incorrect, who should I contact to fix this?If you have any questions or concerns about timing/results, please contact Gault Race Management directly at GRaceMgt@aol.com.
We do allow the use of headphones during our races however we ask that you either 1. run with one earpiece in and one out or 2. listen at a low volume so you can hear any directions given to you along the course.
You can confirm your registration by selecting your event under the Events menu and then clicking on the pink CONFIRM REGISTRATION button on the top right of the event website.